Acceptable Use Policy

Last updated: March 2026

1. Purpose

This Acceptable Use Policy ("AUP") sets out the rules for using the OPS2.AI platform and services. This AUP is incorporated into and forms part of our Terms of Service. It applies to all client organisations and their authorised users.

2. Client responsibility

The client organisation ("Client") is responsible for ensuring that all of its authorised users — including employees, contractors, and any third parties granted access under the Client's account — comply with this AUP. The Client shall implement appropriate internal policies and controls to ensure compliance. Violations by authorised users are treated as violations by the Client.

3. Prohibited uses

Neither the Client nor its authorised users may use the Services to:

Violate any applicable local, national, or international law or regulation
Develop software intended for illegal activities, fraud, or causing harm to others
Generate, store, or distribute malware, viruses, ransomware, or other malicious code
Infringe upon or misappropriate the intellectual property rights of any third party
Harass, abuse, threaten, or intimidate any person
Generate content that is defamatory, obscene, discriminatory, or promotes hatred
Attempt to gain unauthorised access to the Services, other client accounts, or connected systems
Interfere with or disrupt the operation, security, or integrity of the Services
Use the Services to send unsolicited bulk communications (spam)
Use the Services to mine cryptocurrency without explicit authorisation
Scrape, crawl, or automatically extract data from the Services beyond normal use
Circumvent or attempt to circumvent access controls, usage limits, or security measures
Use the Services in a way that could damage, disable, or impair OPS2.AI's infrastructure
Share account credentials with unauthorised individuals or transfer account access without our consent
Process personal data through the Services in violation of applicable data protection laws

4. Responsible use of AI

Our Services utilise artificial intelligence. The Client and its authorised users are responsible for:

Reviewing and testing all AI-generated output before deployment in any environment
Ensuring that AI-generated code does not violate any applicable laws or third-party rights
Not using AI-generated output to create content that is misleading, deceptive, or harmful
Complying with applicable AI regulations and guidelines, including the EU AI Act where applicable
Maintaining human oversight of AI-generated output in safety-critical or regulated applications

5. Data protection obligations

When using the Services to process personal data, the Client must:

Have a lawful basis for processing personal data under applicable data protection laws
Provide appropriate privacy notices to data subjects
Not upload or process special category (sensitive) personal data unless agreed in writing with OPS2.AI and appropriate safeguards are in place
Cooperate with OPS2.AI regarding data subject requests and regulatory enquiries
Comply with the terms of the Data Processing Agreement (DPA) between the Client and OPS2.AI

6. Resource usage

The Client must use the Services within the limits of its subscription plan. Excessive use of computational resources, storage, or bandwidth beyond plan limits may result in throttling, additional charges, or suspension. We will provide reasonable notice before taking action, except in cases of abuse or imminent harm to the platform.

7. Reporting violations

If you become aware of any violation of this AUP, please report it to [email protected]. We treat all reports confidentially.

8. Enforcement

We reserve the right to investigate and take appropriate action against violations, including:

Issuing a warning and requesting remediation
Suspending or terminating the Client's account
Removing content that violates this AUP
Reporting the activity to relevant law enforcement authorities

Where practicable, we will provide the Client with reasonable notice and an opportunity to remedy the violation before suspension or termination, except in cases of serious or repeated violations, or where immediate action is necessary to protect the platform or other clients.

9. Changes

We may update this AUP from time to time. Changes will be communicated to clients at least 30 days before taking effect.

10. Contact

OPS2.AI LTD
71-75 Shelton Street,